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City of Orillia implementing new organizational structure in 2020

Posted on Friday January 17, 2020

The City of Orillia will be implementing organizational structure changes throughout 2020 in order to prepare for the future.

The new organizational structure is informed by the findings received as part of the Municipal Core Service and Organizational Review and Strategic Plan project completed in late 2019. Gayle Jackson, Chief Administrative Officer, provided a high-level level overview for the Council-endorsed changes at four town hall meetings held yesterday with City employees.

“Municipalities have to adapt to the changing landscape we operate in. The structural changes being implemented at the City of Orillia will prepare us for the future as we carry out the vision, mission and goals of Council’s recently adopted Strategic Plan,” said Jackson. “These changes are not happening overnight. Final implementation details will be coordinated with staff and rolled out strategically in order to seamlessly offer City services to the community that are in line with our new staff motto – ‘Proud, Progressive, Professional’.”

Organizational changes will occur throughout 2020 with a goal of full implementation by the fourth quarter. The following is a high-level overview of the organizational changes:

  • Corporate Services/Legal Department
    • Clerks, Financial Services, Information Technology and Real Estate.
  • Community Services Department
    • Parks Planning and Development, Youth, Recreation and Culture.
  • Environment and Infrastructure Services Department
    • Municipal Infrastructure, Environment, Water/Wastewater/Stormwater, Operations and Solid Waste.
  • Business Development, Communications and Strategic Initiatives Department
    • Economic Development, Corporate Communications, Marketing, Tourism and Strategic Initiatives.
  • Changes to Development Services and Engineering Department
    • Transit, Corporate Engineering, Planning, Housing, Legislative Services, including Building and By-Law.
  • Resource and reporting restructuring within departments to create efficiencies

“The organizational changes being rolled out in 2020 will help align staff resources with Council’s strategic direction and the services we provide as a municipality. There is no change to how residents and businesses access City services at the moment and when changes do occur we will ensure a smooth transition,” said Mayor Steve Clarke.

This new structure addresses existing vacancies that require recruitment, impending retirements and succession planning. It also aligns the function of the organization with the services the City provides and realigns resources and services based on Council’s recently adopted Strategic Plan.

For more information on the City’s Strategic Plan and Municipal Core Service and Organizational Review project visit

The City of Orillia is a city of 31,000 people in the heart of Ontario’s Lake Country on the shores of Lake Couchiching and Lake Simcoe. Visit our website at



Gayle Jackson
Chief Administrative Officer

Jennifer Ruff
Manager of Communications
705-238-9209 (cell)

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