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HomeLiving HereAccessibility

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The City of Orillia is committed to developing, implementing, maintaining, and enhancing accessibility in the areas of information and communications, employment, and transportation for all residents with disabilities, in a manner that:

  • Respects the individuals' dignity and independence;
  • Provides an equal opportunity to utilize, and benefit from, the City's goods and services; and
  • Allows persons with disabilities to benefit from the same goods and services at the same time, and location, as all other residents. 

Provincial Legislation

In 2001, the Province introduced the Ontarians with Disabilities Act, 2001 (ODA), which stated that every municipality having a minimum population of 10,000 shall establish an Accessibility Advisory Committee.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is a law passed that provides for specific standards of accessibility and the means to regulate and enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goals of the AODA. The AODA is the foundation on which the standards are built.

The purpose of the accessibility standards is to move organizations in Ontario forward on accessibility. The standards will set requirements in a number of key areas and will be reviewed at least every five years. New requirements may be added. Ontario will move step by step towards accessibility that is widespread and commonplace. The goal of the Act is to make the Province of Ontario completely accessible by 2025.

Businesses and organizations that provide goods and services to people in Ontario will have to meet certain accessibility standards in five important areas of our lives.

Recognizing the history of discrimination against persons with disabilities in Ontario, the purpose of this Act is to benefit all Ontarians by,

  • (a) developing, implementing and enforcing accessibility standards in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025; and
  • (b) providing for the involvement of persons with disabilities, of the Government of Ontario and of representatives of industries and of various sectors of the economy in the development of the accessibility standards.

Integrated Accessibility Standards Regulation 191/11

The Integrated Accessibility Standards Regulation IASR is being phased in between now and 2021.

  • Customer Service - To help remove barriers for people with disabilities so they can access goods, services or facilities.
  • Transportation - To make it easier for everyone to travel in the province.
  • Employment - To help make hiring and employee support practices more accessible.
  • Information and Communications - To help organizations make their information accessible to people with disabilities.
  • Design of Public Spaces - To help organizations make new and redevelop outdoor public areas accessible.

Multi-Year Accessibility Plan

City of Orillia 2023-2028 Accessibility Plan - adopted December 11, 2023

2024 Updates are now incorporated into the plan linked above.  

City of Orillia Accessibility Related Policies

Integrated Accessibility Standards Policy (City Policy 1.14.1.2.)

Individual Accommodation Plan (City Policy 5.1.6.1.)

Recruitment, Communications, Career Development (City Policy 5.1.6.2.)

Non-Occupational Return to Work Disability Related (City Policy 5.1.6.3.)

City of Orillia's Corporate Policy Manual - complete and up-to-date manual available at: Orillia CivicWeb Portal.

Accessible Event Planning

Are you planning an indoor or outdoor event? Check out these two helpful guides on how to make it accessible:

  • Planning Accessible Events
  • Guide to Accessible Festivals and Outdoor Events

Customer Service Feedback Form

Fill out our Customer Service Feedback Form if you have any concerns or suggestions for staff.

We attempt to make our website documents Accessible however, some of these documents may not completely meet the AODA Accessibility requirements. If you require assistance or communication support, please contact 705-325-1311 or e-mail us.

For more information about the Province's accessibility legislation and these standards, please visit Making Ontario Accessible.

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© City of Orillia, 50 Andrew Street South, Suite 300, Orillia, Ontario, L3V 7T5, Tel: (705) 325-1311, Fax: (705) 325-5178, Email: info@orillia.ca

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