Contact(s)
There are more ways to access City of Orillia services than ever! Whether you are accessing services in person, by telephone or email, online or beyond, there are many ways to get in touch.
OrilliaNow Portal
OrilliaNow is a customizable online portal designed to provide residents and visitors with information about City of Orillia services, programs and amenities that matter to them. To sign up to access the OrilliaNow portal and for more information and how-tos, visit orillia.ca/now.
| Accessing OrilliaNow |
| The secure online portal is accessible at orillia.ca/now from any mobile device or computer and allows residents and visitors to customize the information they view and receive, enabling them to tailor their experience. The dashboard can be personalized to include information and notifications that are most important to the user, including upcoming Council meetings, waste collection, news and events, recreation programs and beyond. |
| Customized profiles |
| While creating a profile, the OrilliaNow portal can be easily connected to a municipal address for residents and property owners, providing a unique and tailored experience according to individual needs and specific property location, including waste collection information, road closures and reminders. |
| Services available through OrilliaNow |
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The OrilliaNow portal provides access to information and opportunities including:
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Enhanced Service Pilot Project
| What is the Enhanced Service Pilot Project? | ||
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The City of Orillia is excited to launch an enhanced service pilot project, including extended hours for many services. The first-floor service counters at Orillia City Centre (50 Andrew St. S.) have been consolidated and hours have been extended. The service counter is now open from 8 a.m. to 5:30 p.m. Monday through Friday, excluding holidays. The pilot project is in effect until Dec. 31, 2024. |
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| What services can be accessed during the extended hours? | ||
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| Hours of service at other City facilities | ||
| Hours of service at other City facilities, such as the Orillia Recreation Centre and Municipal Operations Centre, vary by facility. To access City services by phone or email, contact 705-325-1311 or info@orillia.ca. | ||
| Why is the Enhanced Service Pilot Project being launched? | ||
| The City undertook a customer service review in 2022/2023 as part of ongoing service delivery modernization. The enhanced customer service pilot project, online OrilliaNow portal, and other initiatives support the recommendations from this review. |
| Department | Contact |
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Council Services Division Book Appointment for Marriage Licence |
705-325-1311 |
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Development Services and Engineering Department Building Permit Application and/or Pick-up Bulk Transit cOnnect Pass Orders (Transit Agencies and/or Ticket Resellers) |
705-325-2221 |
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Payment Counter Payment of water and tax bills, dog licenses, parking permits, parking tickets, garbage tags |
705-329-7239 |
We attempt to make our website documents accessible however, some of these documents may not completely meet the AODA Accessibility requirements. If you require assistance or communication support, please contact 705-325-1311.
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