Skip to Content
Background City Hall
Orillia Home

City of Orillia Logo

City of Orillia print logo
Contact Us Main menu icon
Contact UsLibraryTheatreWebsite Feedback
Search
Take Me To...
  • Living Here
    View our Garbage, Recycling & Green Bin Pickup page

    Garbage, Recycling & Green Bin Pickup

    View our Recreation FUN Guide page

    Recreation FUN Guide

    View our Route Map & Schedules page

    Bus Route Map & Schedules

    • Accessibility
    • Animal Control & Licensing
    • Building Division
    • By-laws/Municipal Code - Regulations & Policies
    • City Services
    • Culture & Heritage
    • Education
    • Emergency Services
    • Garbage, Recycling & Green Bin Pick-up
    • Have Your Say
    • Health Care
    • Housing
    • Landfill
    • Life Events
    • Living in Orillia as a Student
    • Maps
    • New Resident Information
    • News
    • Orillia's Climate Future
    • Parking & Ticket Payments
    • Property Taxes & Assessments
    • Public Transit
    • Recreation and Youth Services Information
    • Roads & Traffic
    • Seniors Information
    • Sewer & Wastewater
    • Source Water Protection
    • Stormwater
    • Water
    • View More...
  • Doing Business
    View our Maps page

    Maps

    View our Transportation Options page

    Transportation Options

    View our Housing page

    Housing

    • City Profile
    • Why Orillia
    • Business Resources
    • Real Estate
    • Invest Downtown Orillia
    • News
  • Visit Orillia
    View our Discover and Do page

    Discover & Do

    View our Festivals and Events page

    Festivals and Events

    View our Stay and Plan page

    Stay & Plan

    • Leacock Museum
    • Orillia Farmers' Market
    • Orillia Opera House
    • Port of Orillia
    • Parking
    • Municipal Accommodation Tax
  • Inside City Hall
    View our City of Orillia Employment Opportunities page

    City of Orillia Employment Opportunities

    View our Bids and Tenders page

    Bids & Tenders

    View our Current Council Agendas page

    Council Meeting Information

    • A - Z Services
    • About City Hall
    • Accessibility
    • Applications, Licences & Permits
    • Bids & Tenders
    • Bill Payments
    • Boards & Committees
    • By-law Listing
    • City Plans, Studies & Maps
    • Contact Us
    • COVID-19 Information
    • Declaration of Interest Registry
    • Departments
    • Employment & Volunteer Opportunities
    • Fees
    • Governance Review
    • Grants
    • Issues and Complaints
    • Major Projects
    • Mayor & Council
    • Municipal Core Service and Organizational Review and Strategic Plan
    • Municipal Election
    • News
    • Office of the Integrity Commissioner
    • Recreation Facility
    • Winter Control Operations
    • Weekly Bulletin Board
  • Online Services
    • Bids & Tenders
    • City Centre Appointment Booking
    • Have Your Say
    • Find a Facility/Amenity
    • Find a Property
    • Leacock Tour Tickets
    • Opera House Tickets
    • Pay Orillia Parking Tickets
    • Property Tax Calculator
    • Recreation Program Registration
    • Snowplow Tracker
    • Water Usage Customer Portal
Follow Us: View our Twitter Page View our Facebook Page View our YouTube Page View the Community Services Instagram Page
  • Municipal Core Service and Organizational Review and Strategic Plan
View Entire Menu
  • A - Z Services
  • About City Hall
  • Accessibility
  • Applications, Licences & Permits
  • Bids & Tenders
  • Bill Payments
    • Paying Provincial Offences Tickets Online
    • Tax & Water Payments
  • Boards & Committees
    • Accessibility Advisory Committee
    • Active Transportation Committee
    • Affordable Housing Committee
    • City of Orillia Police Services Board
      • Orillia Police Services Board Welcome Page
      • Legal Framework
      • Responsibilities
      • Roles
      • Meeting Information
      • By-laws
      • SCRAM Program
      • News Releases
      • Statistics
      • Related Links
      • Contact the Orillia Police Services Board
    • Commemorative Awards Committee
    • Committee of Adjustment
    • Compliance Audit Committee
    • Downtown Orillia Management Board
    • Economic Development Committee (EDC)
    • Environmental Advisory Committee (EAC)
    • Farmers’ Market Advisory Committee
    • Grants Committee
    • Municipal Heritage Committee
      • Heritage Home Page
      • Designated Properties
      • Properties of Interest
    • Orillia Public Library Board
    • Orillia Sunshine Youth Senate
    • Parking Advisory Committee
    • Property Standards Committee
    • Recreation Advisory Committee
    • Town and Gown Committee
    • Transit Advisory Committee
    • Waste Management Advisory Committee (WMAC)
  • By-law Listing
  • City Plans, Studies & Maps
  • Contact Us
  • COVID-19 Information
  • Declaration of Interest Registry
  • Departments
    • Chief Administrative Office
      • Corporate Communications
    • Business Development, Culture and Tourism
      • Business Development
      • Culture & Heritage
      • Visit Orillia
    • Corporate Services
      • Clerk's Division
        • Accessibility
        • City Centre Meeting Rooms
        • Commissioning of Oaths
        • Municipal Election
        • Lottery Licensing
        • Records Management & Freedom of Information
        • Retail Business Holidays Act
        • Vital Statistics
      • Financial Services
        • Budget
        • Development Charges
        • Financial Planning & Administration
        • Insurance
        • Property Taxes & Assessments
        • Purchasing
        • Tax Sale Properties
        • Water & Sewer Rates
        • Year End Financial Reports
      • Information Technology
      • Real Estate
      • Recreation and Youth Services
        • Administration
        • City Parkland
        • Donation Programs
        • Parks, Recreation and Culture Master Plan
        • Recreation Services
        • Respect +
    • Development Services and Engineering
      • Asset Management
      • Building Services
      • By-law Enforcement
      • Engineering and Transportation
        • Municipal Parking Lots
        • Site Services
        • Traffic Engineering
      • Heritage Designated Buildings
      • Housing
      • Municipal Comprehensive Review
      • Park Planning and Development
      • Planning Division
        • Current Development Applications and Activity
        • Legalization of Existing Dwelling Units
        • Official Plan
        • Planning Application Fees
        • Planning Application Forms and Planning Process Guides
        • Preconsultation
        • Provincial Plans
        • Shoreline Development
        • Site Plan Control
        • Tree Removal in Orillia
        • Zoning By-law
    • Environment and Infrastructure Services
    • Human Resources
      • City of Orillia Employment Opportunities
      • Fire
        • By-laws
        • History
      • Health & Safety
  • Employment & Volunteer Opportunities
  • Fees
  • Governance Review
  • Grants
  • Issues and Complaints
  • Major Projects
    • Bayview Sewage Pumping Station
    • Centennial Drive Area Improvements
    • Centennial Park Boat Launch and Parking Area
    • Community Investment Opportunity with Hydro One
    • Downtown Tomorrow CIP
    • Downtown Tomorrow Plan
    • Dr. Seymour Conservatory Building Replacement
    • Foundry Park
    • Inch Farm Arterial Road Construction
    • Jarvis Street Reconstruction
    • Laclie Street Reconstruction
    • Municipal Comprehensive Review
    • Orillia's Climate Future
      • Adaptation
      • Climate Change Action Plan
      • Electric Vehicles
      • Energy Management Plan
    • Tecumseth Street Reconstruction
    • Terry Fox Circle Design and Construction
    • Tudhope Park Improvements
    • Waterfront Redevelopment Project
    • West Orillia Road Improvements
    • West Street South Widening Project
  • Mayor & Council
    • Accountability and Transparency
    • Communicating with Council
    • Council Meetings
    • Meet Your Mayor
    • Meet Your Councillors
    • Municipal Core Service and Organizational Review and Strategic Plan
    • Office of the Integrity Commissioner
    • Office of Mayor Services
    • Wards
  • Municipal Election
  • News
    • Subscribe
  • Office of the Integrity Commissioner
  • Recreation Facility
    • How we got here
    • Council Information
    • Environmental Information
    • News and Resources
  • Winter Control Operations
  • Weekly Bulletin Board

Municipal Core Service and Organizational Review and Strategic Plan

Show or hide navigation More
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
HomeInside City HallMunicipal Core Service and Organizational Review ...

More in this Section...

Realizing our Potential Title Page for City of Orillia Strategic Plan

Contact(s)

Receive Email Updates...

The City of Orillia's Strategic Plan was adopted by Council on Dec. 12, 2019, and serves as a roadmap for decision making and priority setting in the City of Orillia for the next several years. You can view the overview publication, Realizing our Potential, below or view the detailed Strategic Plan here.

Strategic Areas of Focus

  • Quality of Life
  • Healthy Environment
  • Vibrant Waterfronts
  • Sustainable Growth
  • Heritage Core
  • Professional, Progressive City

The themes were established through several planning sessions with Council and staff and various public consultation opportunities this past fall, including an online survey, focus groups, public meeting and visioning boards at public facilities. Each theme includes strategic goals to support the City in achieving its new vision and mission.

Vision

Orillia is progressive and sustainable, offering an exceptional quality of life, vibrant culture, beautiful waterfronts and a compassionate, welcoming and inclusive community.

Mission

The City of Orillia’s mission is to enrich the quality of life for all members of this community by providing professional and progressive services and programs that foster health and wellness, protect the environment, embrace diversity, honour culture and actively explore opportunities for the future.

Staff Motto

The City has also adopted a motto to crystalize the key elements of the mission statement – Proud, Progressive, Professional.

 

Strategic Plan/Core Service and Organizational Review Project

To conduct a comprehensive evaluation of the City’s services and programs, and to establish a vision and plan for the future, the Strategic Plan was completed alongside a core service and organizational review during 2019. The Strategic Plan was adopted by Council and the findings from the Core Service Review and Organizational Review were received by Council in December 2019. Moving forward, Council will use the Strategic Plan as a guideline for decision making. City staff will evaluate the recommendations from the reviews in detail and provide Council with potential options and opportunities for implementation.  

 

Project Background

Strategic Plan

A strategic plan will assist Council with clearly defining its goals and objectives for the 2018-2022 term of Council and beyond. 

 

Strategic planning sessions took place on July 31 and August 1, 2019 with City staff and Council members to develop a preliminary list of strategic priorities of Council. As part of development of the strategic vision for the City, six themes were identified as important areas of focus:

  • Quality of Life
  • Healthy Environment
  • Vibrant Waterfronts
  • Sustainable Growth
  • Heritage Core
  • Professional, Progressive City

Community engagement opportunities to garner feedback on the preliminary strategic priorities took place through September and October through focus groups, an online survey, a public meeting and "Your Orillia" Vision Boards. The results of the community feedback and recommendations were brought back to Council in late October to review and adjustments to various elements of the Plan were made. The final Strategic Plan was adopted by Council on December 12, 2019.

 

Core Service/Organizational Review

The core service and organizational review assesses the City’s current services and service delivery models to evaluate opportunities for:

  • Streamlining operations;
  • Improving communications;
  • Enabling staff to work "smarter" with the use of technology while managing workload; and
  • Developing new processes to improve the customer experience

The findings from the Service Review and Organizational Review were received by Council in December 2019. Moving forward, City staff will evaluate the recommendations from the reviews in detail and provide Council with potential options and opportunities for implementation. 

 

Completing the strategic plan and core service and organizational review ensures that residents are being served by an efficient, progressive, cohesive, and accessible City.

Reports/Background Information

News Release - Oct. 2, 2019 - Help define Your Orillia at an open house on Oct. 8

Agenda - October 25 Strategic Plan Finalization Session

News Release - Sept. 25, 2019 - Shape and Inspire Orillia's Strategic Vision

Agenda - July 31 and August 1, 2019 Strategic Planning Session

Report to Council Committee - May 27, 2019

Report to Council Committee - February 25, 2019

Orillia logo

© City of Orillia, 50 Andrew Street South, Suite 300, Orillia, Ontario, L3V 7T5, Tel: (705) 325-1311, Fax: (705) 325-5178, Email: info@orillia.ca

Privacy2big4emailSitemapStaff DirectoryAccessibility & Communications
By GHD Digital

Take Me To...

Business Info

  • Business Resources
  • City Profile
  • Demographics and Population
  • Incentives & Funding
  • Why Orillia?

City Info

  • Transit
  • Recreation Facility
  • By-laws, Municipal Code
  • Parking & Ticket Payments
  • Applications, Licences & Permits
  • Mayor & Council
  • Weekly Bulletin Board
  • Major Projects

Recreation Info

  • Community Parks
  • Recreation Programs
  • Beaches
  • Trails
  • Recreation Facilities & Parks
  • Outdoor Ice Rinks
  • Changes and Cancellations

Visitor Info

  • Discover & Do
  • Events
  • Getting Around Orillia
  • Orillia Opera House
  • Port of Orillia
  • Shop & Dine
  • Stay & Plan
  • Stephen Leacock Museum

Waste & Landfill Info

  • Garbage/Recycling/Green Bin Pickup
  • Waste Collection Schedule
  • Landfill Site
  • Landfill Hours
  • Garbage Tags
  • Items/Fees
  • Green Bin/Compost
  • Recycling Tips
  • Recycling Collection
x

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.