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The City of Orillia is committed to providing accessible public transit for its residents.
Orillia Transit and OWLS Transit Drivers will:
- Deploy lifting devices, ramps or portable bridge plates upon the request of a person with a disability.
- Ensure that adequate time is provided to persons with disabilities to safely board, be secured and deboard the buses and provide assistance if requested for boarding and deboarding.
- Assist with safe and careful storage of mobility aids or mobility assistive devices used by persons with disabilities.
- Allow a person with a disability to travel with a medical aid. (‘medical aid’ means an assistive device, including respirators and portable oxygen supplies)
During the winter season, transit drivers will adjust stops so that the riders can more easily board and disembark the bus in an area that is clear of snow near the bus stop.
If additional assistance is required to accommodate an interruption of service on conventional transit, please inform the transit operator who will take steps to contact our specialized transit service (OWLS) to facilitate alternative solutions.
Wheelchair users have priority. Our buses include a designated area to safely accommodate riders using wheelchairs, scooters, walkers and/or other assistive devices. Passengers using these mobility aids have priority use of this designated area and all other passengers must vacate this area if these patrons require it.
If this area is available, passengers with other needs, such as caregivers travelling with a collapsible stroller, pregnant women and passengers travelling with a collapsible bundle buggy, may use this space provided they vacate the space for those passengers identified above.
For the safety of our passengers - and in accordance with the Highway Traffic Act, all wheelchairs and scooters must be secured by the bus operator using the securement system and the operator must be able to hook the system to a solid section of the frame of the mobility aid.
