Background Living Here

Orillia Wheelchair Limousine Service

Orillia Wheelchair Limousine Service (O.W.L.S.) is for those who are unable to board public transit or ride in a taxi and need the assistance of a wheelchair-accessible vehicle. O.W.L.S. is owned and operated by the City of Orillia. The O.W.L.S. bus travels within city limits and to Orillia Square Mall.

COVID-19 TRANSIT IMPACT

City Centre open by Appointment Only

Please visit orillia.ca/onlineservices to book an appointment.

As the Novel Coronavirus (COVID-19) situation continues to evolve and information changes rapidly, the City continues to adapt and proactively respond accordingly.

The City of Orillia is focused on the protection of its employees and prevention of potential spread of COVID-19 within its workforce and the community.

It is critical for people to have the ability to ride the bus to get basic things like groceries or to jobs that we rely on. 

Face Coverings

As per the Simcoe Muskoka District Health Unit’s order, as of Monday, July 13, 2020, when you use a public transit service in Simcoe Muskoka, you are required to wear a face covering. For frequently asked questions regarding face coverings, please visit http://www.simcoemuskokahealth.org/docs/default-source/COVID-/20200707-face-covering-indoor-spaces-faq-public.pdf?sfvrsn=18

Specialized Transit Considerations

Orillia Transit continues to operate and has increased the cleaning of vehicles and facilities. Thank you to TOK Transit and its drivers for the extra measures they are putting in place.

To protect the Specialized Transit Clients and Operators and to help minimize the spread of COVID-19:

  • Please avoid non-essential trips,
  • If you are unwell, please cancel your trip or refrain from reserving a trip.
O.W.L.S. Fares

2020 Fares:

  • $2.60 for one-way
  • 12-Trip Fare Card - $28.60
  • 20-Trip Fare Card - $49.40
  • Monthly pass - $60.50

2021 Fares:

  • $2.70 for one-way
  • 12-Trip Fare Card - $29.70
  • 20-Trip Fare Card - $51.30
  • Monthly Pass - $62.00

 

Passes and fare cards are purchased from the driver.
Operating Hours
 
Day(s) Hours of Operation Last Booking
Monday to Friday 6:30am to 10:30pm 10:00pm
Saturday  9:00am to 8:00pm 6:00pm
Sunday                        9:00am to 4:30pm 2:00pm
Holiday's

No transit service on the following days:

Monday February 17th                  Family Day

Friday April 10th                          Good Friday

Sunday April 1st                           Easter Sunday

Monday May 18th                         Victoria Day

Wednesday July 1st                      Canada Day

Monday August 3rd                       Civic Holiday

Monday September 7th                 Labour Day

Monday October 12th                    Thanksgiving Day

Friday December 25th                   Christmas Day

Saturday December 26th               Boxing Day

Friday January 1st                         New Year's Day
Important Information
  • The O.W.L.S. vehicle is unable to pull into private driveways.
  • If you require personal care or assistance, please arrange for an attendant or companion. Attendants do not have to pay a fare. 
  • Children under 13 who ride without an attendant must be met by an adult at their destination.
Support Persons 

Support Persons apply to both conventional and specialized transportation services. Neither service can charge fares to support persons. People who need assistance from a support person when travelling must demonstrate this need. People travelling with support person(s) need assistance with mobility, communication, accessibility, personal or medical care during trips. Some examples of a support person are personal support worker, a volunteer, a family member, or a friend. A registered OWLS client cannot act as an attendant.

If you are in need of a support person, please have the support person fill out "Section E: Support Person Application" of the Ridership Application.  
Companions
Companions apply to specialized transportation providers. The option to travel with with a companion ensures that people are not required to travel alone. A companion can come with them as long as another person with a disability does not need the seat that the companion would occupy. Companions must pay the fares they would pay if they were travelling on conventional transit. 
Ridership Application

If you would like to use the O.W.L.S. service, please fill out the Ridership Application Form. 

Please print out the form, complete, sign, and submit it to the City of Orillia, 50 Andrew St. S., Suite 300, Orillia, ON L3V 7T5.

 

All trips are pre-booked by calling 705-327-0411.

All trips are on a first-come, first-served basis. Applicants are urged to book at least 24 hours in advance. Repeat trips may be booked for periods of up to one month.