Background Living Here

Orillia Wheelchair Limousine Service

Orillia Wheelchair Limousine Service (O.W.L.S.) is for those who are unable to board public transit or ride in a taxi and need the assistance of a wheelchair-accessible vehicle. O.W.L.S. is owned and operated by the City of Orillia. The O.W.L.S. bus travels within city limits and to Orillia Square Mall.

COVID-19 TRANSIT IMPACT

The City of Orillia is focused on the protection of its employees and prevention of potential spread of COVID-19 within its workforce and the community. 

Face Masks

In line with the Province's recent announcement to extend the mandatory masking mandate in certain high-risk settings, Orillia Transit riders are required to wear masks until at least June 11, 2022. 

Face masks should:

  • be made of at least two layers of tightly woven material (such as cotton or linen)
  • be large enough to completely and comfortably cover the nose, mouth and chin without gaping
  • fit securely to the head with ties or ear loops
  • maintain their shape after washing and drying
  • face shields, neck gaiters, scarves and bandanas are not recommended masks/face coverings

The Simcoe Muskoka District Health Unit continues to stress the importance of vaccination and personal protective health behaviours to protect and reduce transmission of COVID-19. For COVID-19 updates, assessment centre information, and the latest vaccination information from the Simcoe Muskoka District Health Unit, visit simcoemuskokahealth.org/COVID19.

Specialized Transit Considerations

Orillia Transit continues to operate and has increased the cleaning of vehicles and facilities. Thank you to TOK Transit and its drivers for the extra measures they are putting in place.

To protect the Specialized Transit Clients and Operators and to help minimize the spread of COVID-19:

  • Please avoid non-essential trips,
  • If you are unwell, please cancel your trip or refrain from reserving a trip.
O.W.L.S. Fares

2022 Fares:

  • $2.80 for one-way
  • 12 Rides cOnnect Pass Card - $30.80
  • 20 Rides cOnnect Pass Card - $53.20
  • Monthly cOnnect Pass Card - $63.60

Passes and fare cards are purchased from the driver.
Operating Hours
 
Day(s) Hours of Operation Last Booking
Monday to Friday 6:30am to 10:00pm 9:00pm
Saturday 9:00am to 7:30pm 6:00pm
Sunday                        9:00am to 4:00pm 2:00pm
Holiday's

There is no transit service on the following days:

Monday February 21st                   Family Day

Friday April 15th                             Good Friday

Sunday April 17th                           Easter Sunday

Monday May 23rd                           Victoria Day

Friday July 1st                                 Canada Day

Monday August 1st                        Civic Holiday

Monday September 5th                  Labour Day

Monday October 10th                    Thanksgiving Day

Sunday  December 25th                 Christmas Day

Monday December 26th                 Boxing Day

Sunday January 1st                        New Year's Day
Important Information
  • The O.W.L.S. vehicle is unable to pull into private driveways.
  • If you require personal care or assistance, please arrange for an attendant or companion. Attendants do not have to pay a fare. 
  • Children under 13 who ride without an attendant must be met by an adult at their destination.
Support Persons 

Support Persons apply to both conventional and specialized transportation services. Neither service can charge fares to support persons. People who need assistance from a support person when travelling must demonstrate this need. People travelling with support person(s) need assistance with mobility, communication, accessibility, personal or medical care during trips. Some examples of a support person are personal support worker, a volunteer, a family member, or a friend. A registered OWLS client cannot act as an attendant.

If you are in need of a support person, please have the support person fill out "Section E: Support Person Application" of the Ridership Application.  
Companions
Companions apply to specialized transportation providers. The option to travel with with a companion ensures that people are not required to travel alone. A companion can come with them as long as another person with a disability does not need the seat that the companion would occupy. Companions must pay the fares they would pay if they were travelling on conventional transit. 
Ridership Application

If you would like to use the O.W.L.S. service, please fill out the Ridership Application Form. 

Please print out the form, complete, sign, and submit it to the City of Orillia, 50 Andrew St. S., Suite 300, Orillia, ON L3V 7T5.

 

All trips are pre-booked by calling 705-327-0411.

All trips are on a first-come, first-served basis. Applicants are urged to book at least 24 hours in advance. Repeat trips may be booked for periods of up to one month.