Ridership Application |
If you would like to use the OWLS service, please fill out the Ridership Application Form.
Please print out the form, complete, sign, and submit it to the City of Orillia, 50 Andrew St. S., Suite 300, Orillia, ON L3V 7T5.
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OWLS Fares |
2024 Fares:
- $3.00 for one-way
- 12 Ride cOnnect Pass Card - $33.00
- 20 Ride cOnnect Pass Card - $57.00
- 48 Ride cOnnect Pass Card - $126.00
- Monthly cOnnect Pass Card - $66.80
2024 Seniors (65+) Fares Effective March 1, 2024:
Only valid while using a cOnnect pass transit card. Fares paid in cash are subject to the full $3 fare.
- $2.00 for one-way
- 12 Ride cOnnect Pass Card - $24.00
- 20 Ride cOnnect Pass Card - $40.00
- 48 Ride cOnnect Pass Card - $96.00
- Monthly cOnnect Pass Card - $66.80
Passes and fare cards are purchased from the OWLS driver. ID will be required indicating proof of age in order to obtain a Seniors cOnnect Pass card.
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Operating Hours |
Day(s) |
Hours of Operation |
Last Booking |
Monday to Friday |
6:30am to 10:00pm |
9:00pm |
Saturday |
9:00am to 7:30pm |
6:00pm |
Sunday |
9:00am to 4:00pm |
2:00pm |
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Holidays |
Please refer to the Orillia Transit Holiday Schedule.
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Important Information |
- The OWLS vehicle is unable to pull into private driveways.
- If you require personal care or assistance, please arrange for an attendant or companion. Attendants do not have to pay a fare.
- Children under 13 who ride without an attendant must be met by an adult at their destination.
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Operator Responsibilities
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- Be responsible for the safe and efficient operation of the OWLS vehicle.
- Make their presence known at the pick-up location when they arrive for a booked trip.
- Safely operate the ramp but are not required to push, pull or maneuver any assistive devices.
- Verbally guide a passenger with the position of the mobility aid on the vehicle lift/ramp
- Secure assistive devices and all belts but will not assist in the loading or unloading of passengers.
- Only wait up to 5 minutes once they have arrived for a trip.
- Maintain their schedule when time, traffic and weather conditions permit.
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Operator Non-Responsibilities |
- Assist passengers to get on or off transit vehicles and/or maneuver, push or pull wheelchairs and/or scooters.
- Park on private driveways.
- Go up or down flights of stairs, carry personal effects or heavy items.
- Lift wheelchair/scooter up or down stairs.
- Report to reception, specific stations or other medical locations to find you.
- Open/close/lock/unlock doors, enter private residences or wait for someone to arrive to open a door.
- Assist passengers with fare payment by looking in bags or other personal items.
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Passenger Responsibilities
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- Have your OWLS membership card as well as exact fare or cOnnect pass card ready for the Operator when boarding.
- If you are no longer able to make your scheduled appointment or you must cancel, please do so as early as possible. This will avoid no show/late cancellation fare charges and open the timeslot up for other passengers.
- If you must travel with an Attendant, you must provide your own for all trips. If approved through the application process, the Attendant is permitted to travel at no cost.
- Be on time for your scheduled trip.
- Be aware that some trips will have other passengers in addition to you.
- Be considerate and courteous to the Operator and other passengers.
- Have a clear and accessible path to your door, especially in the winter months. Inaccessible paths may result in refusal of service.
- Keep parcels and personal belongs to an amount that is safe and manageable by the passenger and/or their support person/companion
- Profanity or abusive language/behaviour will not be tolerated on any Orillia Transit vehicle, while communicating with the City of Orillia or TOK Transit. Failure to comply may result in suspension of service.
- A passenger riding Orillia Transit may not be allowed on a vehicle if their body odour or physical hygiene will disturb the reasonable comfort or public health of other passengers or Transit Staff. Odours may include but are not limited to scents related to unlaundered clothing, lack of bathing, uncontrolled bowels, animal related odours, and excessive perfumes. A passenger will be given notice and an opportunity to correct the odour or hygiene problem prior to suspension. A suspension would result in discontinued riding privileges for certain set periods of time.
- Passengers with mobility devices must maintain such devices in a state of cleanliness. Failure to comply may result in written notice and temporary suspension of service. No show fee may apply.
- Keep all personal and health information up to date, including phone number, address and emergency contacts.
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Cancellation Policy
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A same day cancellation less than 1 hour prior to your schedule pick-up time is considered a late cancellation and is subject to the No Show Policy.
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No Show Policy
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The No Show policy applies to passengers who fail to appear at the pick-up location within 5 minutes of the arrival of the vehicle. When a no show occurs, OWLS will cancel any remaining trips for that day unless contacted by the passenger. If a return trip is needed, OWLS will do their best to re-schedule the trip, however due to high demand, they may not be able to accommodate. A maximum of four No Shows and/or late cancellations in a 30-day period will result in a 5-day suspension of service. Further violations of this policy may result in a suspension of up to 90 days.
An appeal of temporary service suspension can be sent in writing to the City of Orillia Transit Division using any of the following methods:
By mail or in person: City of Orillia – Transit Development Services and Engineering Department 50 Andrew St. S., Suite 300 Orillia, ON L3V 7T5
By email: transit@orillia.ca
By fax: 705-329-2670
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Support Persons |
Support Persons apply to both conventional and specialized transportation services. Neither service can charge fares to support persons. People who need assistance from a support person when travelling must demonstrate this need. People travelling with support person(s) need assistance with mobility, communication, accessibility, personal or medical care during trips. Some examples of a support person are personal support worker, a volunteer, a family member, or a friend. A registered OWLS client cannot act as an attendant.
If you are in need of a support person, please have the support person fill out "Section E: Support Person Application" of the Ridership Application.
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Companions |
Companions apply to specialized transportation providers. The option to travel with with a companion ensures that people are not required to travel alone. A companion can come with them as long as another person with a disability does not need the seat that the companion would occupy. Companions must pay the fares they would pay if they were travelling on conventional transit. |