Contact(s)
The City of Orillia does all it can to ensure that programs run smoothly, and that participants are respected as they pursue recreational activities. The following are some important points to remember.
| Course Cancellation |
| A decision to cancel a program is made approximately a week prior to the start date. Register early to avoid cancellations. If a course is cancelled, a full refund is issued. |
| Course Availability |
| To find out what course is available, contact us during regular business hours or visit the S.U.N. Registration Site. |
| Payments |
| Full payment is required upon registration. |
| NSF Cheques |
| There is a $34.00 administration fee for all NSF cheques and returned payments as of January 12, 2017. |
| Non-Resident Fee |
| A non-resident fee of 25% will be added per person, per course. |
| Age Limitations |
| Check individual programs for age restrictions. |
| Registration Confirmation |
| Registration is only confirmed when you receive a confirmation. Online, you will be able to print a confirmation receipt. If mailing, faxing or dropping off your registration, you will receive your confirmation in the mail. |
| Waiting Lists |
| You will have an option to be put on a waiting list if a program is full. |
| Late Registration |
| Typically, you can register until the last class of a course; the full fee for the course applies. |
| Withdrawing from a Program |
| Refunds/credits will be issued up to seven days prior to the start of a program with an administrative fee of 10%. Visit the S.U.N. System to withdraw from a program seven days prior to the start. Medical refund requests must be accompanied by a doctor's certificate/note and the 10% administrative fee will be waived. It will only be processed up to the halfway point of any recreation/culture program. Absolutely no refunds will be given after the mid-point of a program. The refund will be pro-rated based on the number of classes left in the recreation/culture program at the time the request is received, regardless of the date the registrant stopped attending the recreation/culture program. |
| Credits/Refunds |
| If a program is cancelled, you will get a full refund. |
