Transit Fares

As the Novel Coronavirus (COVID-19) situation continues to evolve and information changes rapidly, the City continues to adapt and proactively respond accordingly.

The City Centre is currently closed to walk in's.  Residents looking to purchase transit cOnnect Pass cards must book an appointment with Financial Services by visiting the City's Online Appointment Booking page and selecting the payment counter option. 

The City of Orillia is focused on the protection of its employees and prevention of potential spread of COVID-19 within its workforce and the community.

It is critical for people to have the ability to ride the bus to get basic things like groceries or to jobs that we rely on. This is why the bus will be continue to operate with no reduction in service. Riders must board at the front door and exit the bus from the rear door. Please ensure you practice social distancing of 2 metres (6 feet) while waiting for the bus or on board the bus.

Face Coverings

Customers or employers should wear masks (medical or non-medical) or face coverings that cover the mouth, nose and chin ensuring a barrier that limits that spread of respiratory droplets when you cough, sneeze or talk.

Face coverings or masks should:

• be made of at least two layers of tightly woven material (such as cotton or linen)
• be large enough to completely and comfortably cover the nose, mouth and chin without gaping
• fit securely to the head with ties or ear loops
• maintain their shape after washing and drying
• face shields, neck gaiters, scarves and bandanas are not recommended masks/face coverings

As per the Simcoe Muskoka District Health Unit’s order on Monday, July 13, 2020, when you use a public transit service in Simcoe Muskoka, you are required to wear a face covering. For frequently asked questions regarding face coverings, please visit https://www.simcoemuskokahealth.org/docs/default-source/COVID-/Reopen_Operate_Businesses/face-covering-indoor-spaces-FAQs-for-businesses-and-organizations.pdf?sfvrsn=68

Intermittent Service Issues

Orillia Transit may be experiencing intermittent service issues on some routes.  We recommend downloading and using the Pingstreet application before departing on your trip to track your bus.

Specialized Transit Considerations

Orillia Transit continues to operate and has increased the cleaning of vehicles and facilities. Thank you to TOK Transit and its drivers for the extra measures they are putting in place.

To protect the Specialized Transit Clients and Operators and to help minimize the spread of COVID-19:

• Please avoid non-essential trips,
• If you are unwell, please cancel your trip or refrain from reserving a trip.

LINX Service

For more information regarding County of Simcoe’s LINX transit service please visit their website simcoe.ca.

For more information and other updates related to the COVID-19, please visit orillia.ca/COVID-19.

Cash Fares

2022 Prices:

$2.80 cash fare (valid for one-way and transfer at terminal).

Rides

• 12 Rides for the Price of 11 - $30.80.
• 48 Rides for the Price of 42 - $117.60.

Family Ride Program:

Up to two elementary school-aged children and/or preschoolers may ride free when accompanied by a paying guardian.

Canadian National Institute for Blind (CNIB):

Card holders may ride Orillia Transit for free with proof of CNIB card.

Monthly Passes

2022 Prices:

Monthly passes are $63.60. All monthly passes sold for January onwards shall be charged at the new effective rate. 

Group Passes 2022 Prices:

• Groups of 10 - 15 children, plus 3 adults - $21.50.
• Groups of 16 - 20 children, plus 4 adults - $28.60.
• Groups of 21 - 30 children, plus 5 adults - $35.00.

To arrange for group passes, please call 705-325-3975.

Receiving and Loading your cOnnect Pass Transit Card

A cOnnect Pass transit card can be received by requesting one online at orillia.usetransit.com or in-person by visiting:

Orillia City Centre

50 Andrew Street South
First Floor Treasury 

705-325-1311

Payments can be made using cash and debit

Orillia Public Library

36 Mississaga Street West
705-325-2338

Payments can be made using cash, debit and Visa.

Please note the City Centre is currently closed to walk in's and an appointment must be booked through the City's Online Appointment Booking portal under "Payment Counter".

cOnnect Pass cards with 12 Rides are also available at:

• Laclie Guardian Pharmacy, 400 Laclie Street, 705-325-1111
• West Ridge Convenience, 3300 Monarch Dr., Unit 2B, 705-323-9660
• Memorial Pharmasave, 200 Memorial Ave., Unit 1, 705-259-8888

When you receive a cOnnect Pass transit card, you must activate it by setting up an account online at
orillia.usetransit.com. Your cOnnect Pass account is a pre-paid account used to facilitate payments for cOnnect Pass transit services.

To load the cOnnect Pass transit card online, visit orillia.usetransit.com and under the transit accounts tab, click “add new product”. The first time you load the card, you will need the cOnnect Pass transit card with the card number, credit card, and activation code (4-digit number on the back of the card).

Register your cOnnect Pass Transit Card

Protect your cOnnect Pass balance by registering your cOnnect Pass transit card online. If your card is lost or stolen, registered cards can be replaced and your balance will be transferred to your new card.

To register your cOnnect Pass transit card, please visit orillia.usetransit.com, and click "Register". 

Replacing your cOnnect Pass Transit Card

Orillia Transit is not responsible for any lost or stolen cOnnect Pass transit cards. Replacement cards can only be issued if the cOnnect Pass transit card has been registered online. Without having the cOnnect Pass transit card registered, a replacement cOnnect Pass transit card with your balance cannot be issued, and a new cOnnect Pass transit card must be purchased.

FAQ's

How will I know when my cOnnect Pass transit card is low or expiring?

• When you register your cOnnect Pass transit card, you can manage your balance online or you can require a printout of your remaining balance directly from the bus driver.

Can my cOnnect Pass transit card automatically be topped up?

• Authorize your cOnnect Pass account to automatically top up your account using your credit card when it goes below a minimum balance of choice at orillia.usetransit.com by choosing the autoload option. You can set your minimum balance and how much to increase so when your account goes below the minimum, funds will be automatically added and charged to your credit card. 

What if I forget my password?

• You can reset your password on your transit account by going to orillia.usetransit.com. You will be required to have your email address that you registered the card with.

Orillia Transit passengers can transfer routes at any point where two routes connect. Passengers must request a transfer when they first board the bus if they require a transfer to continue along their route. For transit riders using the cOnnect Pass transit card, passengers must tap the cOnnect Pass transit card on the card reader machine located at the transit vehicle door, and the transfer request will directly take place on the cOnnect Pass transit card. For transit riders who would like to pay by cash, a transfer ticket will be provided.

An Orillia transfer is valid for 45 minutes from the time of issue and is valid as part of one continuous trip from origin to destination. Transfers are non-transferable and have no cash value.