Water Usage Customer Portal

This user-friendly portal allows residents and business owners to:

• Monitor water usage

• Understand current and previous billing

• Optimize water conservation through water usage monitoring

• Customize alerts regarding water consumption, which can help identify leaks

Please note past water bills and payments cannot be accessed or made through the Customer Portal. To get past billing information, please contact Financial Services at 705-329-7239

Login to the Water Usage Customer Portal 

How to set up an account and log on

• You will need a computer/internet and an e-mail address.
• Please have on hand your City of Orillia water bill.
• Do not include the "WS" when entering the account number.
• Do include the decimal and all digits, including zeros.
• Enter the name of the person on the first line of the water bill exactly as it appears (see sample below).
• Enter a company name  on the first line of the water bill exactly as it appears (see sample below).
• The password must contain eight characters minimum and include one lower case, one upper case, one number and one special character.