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Water Usage Customer Portal

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HomeOnline ServicesWater Usage Customer Portal

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This user-friendly portal allows residents and business owners to:

• Monitor water usage;

• Understand current and previous billing; 

(Please note past water bills cannot be accessed through the portal. To get past billing information, please contact Financial Services at 705-329-7239);

• Optimize water conservation through water usage monitoring;

• Customize alerts regarding water consumption, which can help identify leaks.

 

Login to the Water Usage Customer Portal 

 

How to set up an account and log on

  • You will need a computer/internet and an e-mail address.
  • Please have on hand your City of Orillia water bill.
  • Do not include the "WS" when entering the account number.
  • Do include the decimal and all digits, including zeros.
  • Enter the name of the person on the first line of the water bill exactly as it appears (see sample below).
  • Enter a company name  on the first line of the water bill exactly as it appears (see sample below).
  • The password must contain eight characters minimum and include one lower case, one upper case, one number and one special character.