Close Alert Banner
Close Browser Compatibility Notification
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content
Background City Hall
Orillia Home

City of Orillia Logo

City of Orillia print logo
Contact Us Main menu icon
Contact UsA to Z ServicesLibraryTheatre
Search
Take Me To...
  • Living Here
    View our Garbage, Recycling & Green Bin Pickup page

    Garbage, Recycling & Green Bin Pickup

    View our Recreation FUN Guide page

    Recreation FUN Guide

    View our Route Map & Schedules page

    Bus Route Map & Schedules

    • Accessibility
    • Animal Control & Licensing
    • Building Information
    • By-laws/Municipal Code - Regulations & Policies
    • City Services
    • Education
    • Emergency Services
    • Garbage, Recycling & Green Bin Pick-up
    • Have Your Say
    • Health Care
    • Housing
    • Landfill
    • Life Events
    • Living in Orillia as a Student
    • Maps
    • News
    • Parking & Ticket Payments
    • Community Services Information
    • Pingstreet
    • Property Taxes & Assessments
    • Public Transit
    • Roads & Traffic
    • Seniors Information
    • Sewer & Wastewater
    • Source Water Protection
    • Stormwater
    • Water
    • Youth Information
  • Doing Business
    View our Maps page

    Maps

    View our Transportation Options page

    Transportation Options

    View our Housing page

    Housing

    • City Profile
    • Why Orillia
    • Business Resources
    • Real Estate
    • Invest Downtown Orillia
    • News
  • Visit Orillia
    View our Discover and Do page

    Discover & Do

    View our Festivals and Events page

    Festivals and Events

    View our Stay and Plan page

    Stay & Plan

    • Discover & Do
    • Shop & Dine
    • Stay & Plan
    • Events
    • Leacock Museum
  • Inside City Hall
    View our City of Orillia Employment Opportunities page

    City of Orillia Employment Opportunities

    View our Bids and Tenders page

    Bids & Tenders

    View our Current Council Agendas page

    Council Meeting Information

    • A - Z Services
    • About City Hall
    • Accessibility
    • Applications, Licences & Permits
    • Bids & Tenders
    • Bill Payments
    • Boards & Committees
    • By-law Listing
    • City Plans, Studies & Maps
    • Contact Us
    • COVID-19 Information
    • Declaration of Interest Registry
    • Departments
    • Employment & Volunteer Opportunities
    • Fees
    • Grants
    • Issues and Complaints
    • Major Projects
    • Mayor & Council
    • Municipal Core Service and Organizational Review and Strategic Plan
    • Municipal Election
    • News
    • Office of the Integrity Commissioner
    • Recreation Facility
    • Winter Control Operations
    • Weekly Bulletin Board
  • Online Services
    • Bids & Tenders
    • City Centre Appointment Booking
    • Have Your Say
    • Find a Facility/Amenity
    • Find a Property
    • Leacock Tour Tickets
    • Opera House Tickets
    • Paytickets.ca
    • Property Tax Calculator
    • Recreation Program Registration
    • Water Usage Customer Portal
Follow Us: View our Twitter Page View our Facebook Page View our YouTube Page View the Community Services Instagram Page
  • Departments
    • Chief Administrative Office
    • Business Development, Culture and Tourism
      • Business Development
      • Corporate Communications
      • Culture
      • Visit Orillia
    • Corporate Services
      • Clerk's Division
        • Accessibility
        • City Centre Meeting Rooms
        • Commissioning of Oaths
        • 2018 Elections
        • Lottery Licensing
        • Records Management & Freedom of Information
        • Retail Business Holidays Act
        • Vital Statistics
      • Financial Services
        • Budget
        • Development Charges
        • Financial Planning & Administration
        • Insurance
        • Property Taxes & Assessments
        • Purchasing
        • Tax Sale Properties
        • Water & Sewer Rates
        • Year End Financial Reports
      • Information Technology
      • Real Estate
      • Recreation and Youth Services
        • Administration
        • City Parkland
        • Donation Programs
        • Parks, Recreation and Culture Master Plan
        • Recreation Services
        • Respect +
    • Development Services and Engineering
      • Building Services
      • By-law Enforcement
      • Engineering and Transportation
        • Municipal Parking Lots
        • Site Services
        • Traffic Engineering
      • Heritage Designated Buildings
      • Housing
      • Park Planning and Development
      • Planning Division
        • Current Development Activity
        • Legalization of Existing Dwelling Units
        • Official Plan
        • Planning Application Fees
        • Planning Application Forms and Planning Process Guides
        • Provincial Plans
        • Site Plan Control
        • Zoning By-law
    • Environment and Infrastructure Services
    • Human Resources
      • City of Orillia Employment Opportunities
      • Fire
        • By-laws
        • History
        • Shortcut to Fire Department Information
      • Health & Safety
View Entire Menu
  • A - Z Services
  • About City Hall
  • Accessibility
  • Applications, Licences & Permits
  • Bids & Tenders
  • Bill Payments
    • Parking Fines
    • Paying Provincial Offences Tickets Online
    • Tax & Water Payments
  • Boards & Committees
    • Accessibility Advisory Committee
    • Active Transportation Committee
    • Affordable Housing Committee
    • City of Orillia Police Services Board
      • Orillia Police Services Board Welcome Page
      • Legal Framework
      • Responsibilities
      • Roles
      • Meeting Information
      • By-laws
      • CCTV Program
      • News Releases
      • Statistics
      • Related Links
      • Contact the Orillia Police Services Board
    • Commemorative Awards Committee
    • Committee of Adjustment
    • Compliance Audit Committee
    • Downtown Orillia Management Board
    • Economic Development Committee (EDC)
    • Environmental Advisory Committee (EAC)
    • Farmers’ Market Advisory Committee
    • Grants Committee
    • Municipal Heritage Committee
      • Heritage Home Page
      • Designated Properties
      • Properties of Interest
    • Orillia Public Library Board
    • Orillia Sunshine Youth Senate
    • Parking Advisory Committee
    • Property Standards Committee
    • Recreation Advisory Committee
    • Town and Gown Committee
    • Transit Advisory Committee
    • Waste Management Advisory Committee (WMAC)
  • By-law Listing
  • City Plans, Studies & Maps
  • Contact Us
  • COVID-19 Information
  • Declaration of Interest Registry
  • Employment & Volunteer Opportunities
  • Fees
  • Grants
  • Issues and Complaints
  • Major Projects
    • Centennial Drive Area Improvements
    • Community Investment Opportunity with Hydro One
    • Downtown Tomorrow CIP
    • Front Street Reconstruction
    • Inch Farm Arterial Road
    • Orillia Recreation Facility
    • Stormwater Sub-Basins 10, 11 and 12
    • Wastewater System Master Plan
    • Wastewater Tertiary Treatment
    • Water Master Plan
    • Waterfront Redevelopment Project
    • West Orillia Road Improvements
    • West Street South Widening Project
  • Mayor & Council
    • Accountability and Transparency
    • Communicating with Council
    • Council Meetings
    • Meet Your Mayor
    • Meet Your Councillors
    • Municipal Core Service and Organizational Review and Strategic Plan
    • Office of the Integrity Commissioner
    • Office of Mayor Services
    • Wards
  • Municipal Core Service and Organizational Review and Strategic Plan
  • Municipal Election
  • News
    • Subscribe
  • Office of the Integrity Commissioner
  • Recreation Facility
    • How we got here
    • Council Information
    • Environmental Information
    • News and Resources
  • Winter Control Operations
  • Weekly Bulletin Board

Water & Sewer Rates

Show or hide navigation More
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Home...Corporate ServicesFinancial ServicesWater & Sewer Rates

More in this Section...

Crowd sitting in Council Chamber

Contact(s)

Receive Email Updates...
Water and Sewer Rates
Water accounts are currently billed based on a basic charge and a metered usage charge. Sewer fees are also applicable and are based on a basic and a volume charge. The volume charge for sewer fees is based on the metered water usage.

Effective Spring 2014, a new water and sewer rate structure began in which all customers pay a fixed monthly charge based on the size of their water meter and a fixed volumetric charge based on the water usage.

Water & Sewer bills are based on actual readings.

Commercial properties: water meters are read and water and sewer accounts are billed six times per year (every two months).

Residential properties: water meters are read and billed four times per year (every three months). 

The Water Usage Customer Portal is available to Orillia residents and businesses that have a water and sewer billing account with the City of Orillia. This user-friendly portal allows you to monitor your water usage, understand current and previous billing, optimize water conservation through real-time water usage monitoring, and customize alerts that notify you of water consumption which can help identify potential problems such as leaking toilets and taps.  Sign-up for the free portal and start tracking water usage at orillia.ca/waterusage or under the Online Services tab on the City’s homepage orillia.ca. All you need to sign-up is an email address, your water account number and your name exactly as it appears on your water bill.  

Please be aware that higher-than-normal consumption may indicate a leak within your home. Residents and businesses are responsible for water consumption, including consumption caused by leaks.

Water and Sewer Rates and Fees 2020

Water and Sewer Rates and Fees 2019

Water and Sewer Rates and Fees 2018

Comparison of Residential Water and Sewer Rates

Stormwater Rates

Beginning in 2017, residential and commercial water bills include a stormwater rate:

The 2020 basic residential stormwater rate/property/30-day period is $3.00

The 2020 basic commercial stormwater rate/property or unit/30-day period is $33.61

Since the implementation of the Lake Simcoe Protection Plan in 2009, requirements to address stormwater management issues in our region have been increasing. The City of Orillia Stormwater Management Master Plan (Plan) recommends that $65.8 million be spent on stormwater management over a twenty year period. This equates to approximately $3.25 million being dedicated annually towards stormwater management.  The City of Orillia currently owns and operates 80 km of storm sewer pipes, over 200 km of ditch, 2,400 catch basins, 1,400 maintenance holes, 6 stormwater management ponds, 3 oil/grit separators and a stormwater pumping station.  The Drainage Act requires municipalities to construct, maintain and repair the drainage systems.  Flooding is an issue in many areas of the City's stormwater system due to accumulation of winter road sand, vegetation overgrowth in ditches, crushed culverts, undersized pipes and other obstructions.  Climate change is expected to convey more frequent, higher intensity storms and an increased demand on the City's stormwater system.  The majority of the City's outlets, draining into both Lake Simcoe and Lake Couchiching, lack quantity and/or quality controls.  Traditional development techniques rely heavily on impervious surfaces which increases stormwater runoff and demand on the stormwater system. Chapter 461 - User Fees - Environmental Services and Operations - Stormwater of the City of Orillia Municipal Code was passed in December to collect the new stormwater rates necessary to address these concerns. 

e-Billing Service
The City of Orillia now offers e-billing as a way to receive your residential water and sewer bills.

Sign up to have your water and sewer bill delivered directly to your personal email account. To set up e-billing, you will need your most recent water and sewer bill to enter your account information. Once the information is submitted, you will receive an automatically generated email confirming your successful sign up. If no confirmation is received, please try again or contact the City of Orillia Financial Services Department at 705-329-7239.

Once you sign up for e-billing you will no longer be mailed a paper copy of your water and sewer bill.

Bill Payments
Water & sewer bills may be paid to the Financial Services Department by one of the following options:

IN PERSON - Financial Services Department, Orillia City Centre, 50 Andrew St. S., 1st Floor - Monday to Friday, 8:30am to 4:30pm (Holidays excepted)

(If payment is made in person at the Financial Services Department, please bring your entire bill with you.)

BY MAIL - If paying by mail and your cheque is not a sufficient receipt, return complete bill with stubs and a self-addressed stamped envelope. Make cheque payable to City of Orillia and remit to: 50 Andrew St. S., Suite 300, Orillia, ON L3V 7T5

INTERAC PAYMENTS - lnterac payments can be made at the Orillia City Centre

DROPSLOT - To assist you in making payments a drop slot has been provided on the outside of the Orillia City Centre building (50 Andrew St. S.) to the right of the front door

BILL PAYMENT BY INTERNET OR TELEPHONE - Arrangements must be made through your financial institution for this type of payment

FINANCIAL INSTITUTIONS - Payments can be made in person at most financial institutions

You may request to have your water bill automatically debited from your bank account by completing & submitting our Pre-Authorized Water Payment Form for consideration.

PLEASE NOTE: THE CITY DOES NOT ASSUME RESPONSIBILITY FOR THE LATE ARRIVAL OF PAYMENTS MADE BY ANY OF THE ABOVE METHODS. IF PAYMENT IS NOT MADE WITHIN 15 DAYS FROM THE DUE DATE, WATER MAY BE SHUT OFF AND ADDITIONAL CHARGES MAY APPLY, OR THE WATER ACCOUNT BALANCE MAY BE ADDED TO TAXES WITHOUT FURTHER NOTICE.

Please contact the Financial Services Department at 705-329-7239 if you any questions regarding your bill.

PROPERTY OWNER must complete the Owner Agreement for Tenant form to authorize water and sanitary sewer charges be billed directly to the tenant. The form must be forwarded to the Financial Services Department for processing.

We attempt to make our website documents accessible, however, some of these documents may not completely meet the AODA accessibility requirements. If you require assistance or communication support, please contact 705-326-1502.

Orillia logo

© City of Orillia, 50 Andrew Street South, Suite 300, Orillia, Ontario, L3V 7T5, Tel: (705) 325-1311, Fax: (705) 325-5178, Email: info@orillia.ca

Privacy2big4emailSitemapStaff DirectoryAccessibility & CommunicationsWebsite Feedback
Designed by eSolutionsGroup

Take Me To...

Business Info

  • Building Information
  • Affordable Housing in Orillia

City Info

  • Transit
  • Recreation Facility
  • By-laws, Municipal Code
  • Parking & Ticket Payments
  • Applications, Licences & Permits
  • Mayor & Council
  • Weekly Bulletin Board
  • Major Projects

Recreation Info

  • Rotary Place
  • Community Parks
  • Recreation Programs
  • Beaches
  • Holiday and PA Day Activities
  • Trails
  • Recreation Facilities & Parks
  • Outdoor Ice Rinks
  • Changes and Cancellations
  • Program Registration

Visitor Info

  • Discover & Do
  • Events
  • Getting Around Orillia
  • Orillia Farmers' Market
  • Orillia Opera House
  • Port of Orillia
  • Shop & Dine
  • Stay & Plan
  • Stephen Leacock Museum

Waste & Landfill Info

  • Garbage/Recycling/Green Bin Pickup
  • Waste Collection Schedule
  • Landfill Site
  • Landfill Hours
  • Garbage Tags
  • Items/Fees
  • Green Bin/Compost
  • Recycling Tips
  • Recycling Collection
x