Contact(s)
Water and Sewer Rates | ||||||||||||||||||||||||||||||||||||||||||||||||
Water accounts are currently billed based on a basic charge and a metered usage charge. Sewer fees are also applicable and are based on a basic and a volume charge. The volume charge for sewer fees is based on the metered water usage.
Effective Spring 2014, a new water and sewer rate structure began in which all customers pay a fixed monthly charge based on the size of their water meter and a fixed volumetric charge based on the water usage. Water & Sewer bills are based on actual readings. Commercial properties: water meters are read and water and sewer accounts are billed six times per year (every two months). Residential properties: water meters are read and billed four times per year (every three months). The Water Usage Customer Portal is available to Orillia residents and businesses that have a water and sewer billing account with the City of Orillia. This user-friendly portal allows you to monitor your water usage, understand current and previous billing, optimize water conservation through real-time water usage monitoring, and customize alerts that notify you of water consumption which can help identify potential problems such as leaking toilets and taps. Sign-up for the free portal and start tracking water usage at orillia.ca/waterusage or under the Online Services tab on the City’s homepage orillia.ca. All you need to sign-up is an email address, your water account number and your name exactly as it appears on your water bill. Please be aware that higher-than-normal consumption may indicate a leak within your home. Residents and businesses are responsible for water consumption, including consumption caused by leaks. Water and Sewer Rates and Fees 2023 Water and Sewer Rates and Fees 2022 Water and Sewer Rates and Fees 2021 Water and Sewer Rates and Fees 2020 Water and Sewer Rates and Fees 2019 |
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Stormwater Fees | ||||||||||||||||||||||||||||||||||||||||||||||||
Stormwater infrastructure has traditionally been funded through municipal taxes for most Ontario municipalities. Some Ontario municipalities have recently implemented a stormwater fee to promote a more sustainable approach to stormwater infrastructure asset management and provide transparency. The City of Orillia implemented a Stormwater Utility Fee beginning in 2017 to support stormwater management measures. On December 7, 2020, Council approved moving the City from flat stormwater fees for Multi-Residential (four or more residential units) or Non-Residential (industrial, commercial, institutional or multi-use) Properties to a tiered system of fees based on calculated impervious areas, in order to provide a more equitable application of fees. Residential properties (properties having three or fewer residential units) will remain on a flat fee.
Chapter 461 - User Fees - Environmental Services and Operations - Stormwater |
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e-Billing Service | ||||||||||||||||||||||||||||||||||||||||||||||||
The City of Orillia now offers e-billing as a way to receive your residential water and sewer bills.
Sign up to have your water and sewer bill delivered directly to your personal email account. To set up e-billing, you will need your most recent water and sewer bill to enter your account information. Once the information is submitted, you will receive an automatically generated email confirming your successful sign up. If no confirmation is received, please try again or contact the City of Orillia Financial Services Department at 705-329-7239. Once you sign up for e-billing you will no longer be mailed a paper copy of your water and sewer bill. |
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Bill Payments | ||||||||||||||||||||||||||||||||||||||||||||||||
Water & sewer bills may be paid to the Financial Services Department by one of the following options:
IN PERSON - Financial Services Department, Orillia City Centre, 50 Andrew St. S., 1st Floor - Monday to Friday, 8:30am to 4:30pm (Holidays excepted) (If payment is made in person at the Financial Services Department, please bring your entire bill with you.) BY MAIL - If paying by mail and your cheque is not a sufficient receipt, return complete bill with stubs and a self-addressed stamped envelope. Make cheque payable to City of Orillia and remit to: 50 Andrew St. S., Suite 300, Orillia, ON L3V 7T5 INTERAC PAYMENTS - lnterac payments can be made at the Orillia City Centre DROPSLOT - To assist you in making payments a drop slot has been provided on the outside of the Orillia City Centre building (50 Andrew St. S.) to the right of the front door BILL PAYMENT BY INTERNET OR TELEPHONE - Arrangements must be made through your financial institution for this type of payment FINANCIAL INSTITUTIONS - Payments can be made in person at most financial institutions You may request to have your water bill automatically debited from your bank account by completing & submitting our Pre-Authorized Water Payment Form for consideration. PLEASE NOTE: THE CITY DOES NOT ASSUME RESPONSIBILITY FOR THE LATE ARRIVAL OF PAYMENTS MADE BY ANY OF THE ABOVE METHODS. IF PAYMENT IS NOT MADE WITHIN 15 DAYS FROM THE DUE DATE, WATER MAY BE SHUT OFF AND ADDITIONAL CHARGES MAY APPLY, OR THE WATER ACCOUNT BALANCE MAY BE ADDED TO TAXES WITHOUT FURTHER NOTICE.Please contact the Financial Services Department at 705-329-7239 if you any questions regarding your bill. PROPERTY OWNER must complete the Owner Agreement for Tenant form to authorize water and sanitary sewer charges be billed directly to the tenant. The form must be forwarded to the Financial Services Department for processing. |
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