Tourism Ambassador Certificate Program

Become a Certified Tourism Ambassador!

The City of Orillia is continually working to support front-line tourism and hospitality teams with tools to help visitors, tourists, and even locals decide where to go and what to see, be it attractions, restaurants, hotels, local lore, cultural landmarks, etc. We understand that exceptional customer service is the most important part of making visitors feel welcomed and are the ones responsible for making sure that they get the best experience possible during their stay.

With the help of our free training program we hope that you will become an ambassador for the City of Orillia and assist our visitors to enjoy activities that are tailored to their unique interests and getaway aspirations! 

 

How it Works

Get certified now by clicking here

The training program consists of six eLearning modules and will take approximately 2 hours to complete.

  1. Overview of Tourism Ambassador Program
  2. Orillia's Heritage and History
  3. Orillia "Today"
  4. Attractions and Tourism
  5. Enriching the Visitor Experience
  6. Contributors and Key Tourism Partners

Each module will include a lesson, scenarios, and assignments or knowledge checks. Progress can be saved to complete the certificate program in segments, modules, or as a whole.

 

For Business Owners

Train your staff for a chance to win a prize pack!

Business incentive packages

Bronze

50% of staff is certified:

Silver

75% of staff is certified:

Gold

90% of staff is certified:

  • Website listing promoting all businesses who are Tourism Ambassador certified
  • Website listing promoting all businesses who are Tourism Ambassador certified
  • Dedicated social media posts with a business profile 
  • Social badge provided to business to use on own posts
  • Storefront Decal 
  • Business Owner to receive an Orillia Jacket/Sweater
  • Website listing promoting all businesses who are Tourism Ambassador certified
  • Dedicated social media posts with a business profile
  • Social badge provided to business to use on own posts
  • Storefront Decal 
  • Business Owner to receive an Orillia Jacket/Sweater
  • Video testimonial 
  • Reciprocal agreement with marketing collateral
  • Promotional opportunities at the Visit Orillia mobile booth and at Orillia Opera House Box Office

 

How to Begin:Certified Orillia Tourism Ambassador Graphic

  1. Follow this direct link to the City of Orillia Tourism Ambassador Certificate Program.
  2. Select “New User? Register” (or Sign In if you have already registered). Register by entering your email address and accept the terms and selecting "Register”.
  3. Go to your email and follow the link to complete your registration.
  4. Select, “Enrol”, and “Start”.
  5. Don’t forget to change your password and add your first and last name by using the stacked menu in the top left corner.
  6. Get certified!

 

Certified Businesses

Information Orillia

The place you go when you don't know where to go. Information Orillia is a registered non-profit organization that has been operating since 1969 with a focus on connecting people to the resources and services they need. 

Fairfield Inn & Suites by Marriott Hotels 

Experience a unique blend of affordable quality and attentive service at the newly built Fairfield Inn & Suites Orillia. Ideally located in Ontario, Canada, the hotel sits within walking distance of the Orillia Rotary Place and Lakehead University, as well as several restaurants. Visitors can take advantage of Fairfield's flexible meeting facilities, hot breakfast, high-speed Wi-Fi throughout the hotel and a 24-hour business centre. 

 

Have questions about the certificate program? We want to hear from you!

Email: visit@orillia.ca
Instagram: @VisitOrillia
Facebook: @VisitOrillia

Tourism Information: (705) 238-8761
1 West St. N. Orillia, ON. L3V 3A6
Current hours: Thursday to Saturday, 12 p.m. to 5 p.m.
Can't get through during these times? Leave a message and one of our Tourism Ambassadors will get back to you as soon as possible.

© City of Orillia, 50 Andrew Street South, Suite 300, Orillia, Ontario, L3V 7T5, Tel: (705) 325-1311, Fax: (705) 325-5178, Email: info@orillia.ca

By GHD Digital