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Residential accounts are billed for water and sewer every three months, and non-residential accounts are billed every two months. Bill amounts are determined by the City's water and wastewater rates and the consumption of water as registered by your water meter, which is regularly read electronically by the City.
Payments must be received by the City on or before the due date to avoid a late payment charge of 5%.
Water usage online portal
Use the Water Usage Customer Portal to track your usage, see current and past bills, and set up alerts for usage changes or possible leaks. All Orillia residents and businesses that have a water and sewer account can create an account.
A higher water bill could be an indicator that you have a leak within your home. Residents and businesses are responsible for water consumption, including consumption caused by leaks.
Sign up for the water and sewer Pre-Authorized Water Payment Plan for a convenient and secure way to pay your bill. You can also pay your bill directly to the City of Orillia by visiting the City Centre, by mailing a cheque or using the secure drop box.
Request to have your water and sewer payments automatically withdrawn from your bank account at no cost.
The frequency of the bank withdrawals is as per the due date listed on the bill. Before signing up, all outstanding balances must be paid.
Start your plan by completing the Pre-Authorized Water Payment Plan form.
Pay your water and sewer bill through your bank using online or telephone banking.
Add Orillia as the payee, search "Orillia" select the water option from the payee list to add the City, use the complete water and sewer account number including the WS (no spaces or decimal point).
Water payments can also be paid at most financial institutions using your bill.
Payment is credited to the account the date it is received in our office, allow a minimum of 3 to 5 business days to ensure your payment reaches the City by the due date.
Pay your water and sewer bill in person using cash, cheque or debit during regular business hours.
Visit the City Centre at 50 Andrew Street South, Orillia, ON L3V 7T5
Payments can be made with your water and sewer account information and a cheque using the City Centre afterhours drop slot, located outside the main doors at 50 Andrew Street South, Orillia, ON L3V 7T5
Mail your water and sewer account information in an envelope with your cheque.
Payable to: City of Orillia
Mail to: 50 Andrew Street South, Orillia, ON L3V 7T5
Go paperless and receive your water and sewer bill by email. You will need your most recent water and sewer bill to enter your account information. Submit your request at least 15 days before your next bill.
You may be eligible for a rebate if you have replaced your toilet(s) with an Ultralow Flush (6 litre) or Dual Flush (3 litre) toilet(s) or have installed a Low Flow Showerhead (5.7-9.5 L/min.), limit of two units per household of any of these items. Eligible households can apply for a rebate within six months of the item's purchase date.
If you would like your tenants to receive the water and sewer bill, complete the owner agreement for tenant water and sewer billing form. Completing this form will create a water and sanitary sewer account care of the tenants.
If you have sold your property in Orillia, or if your tenant is vacating the property, you must notify the City before the move-out date and provide a forwarding address to close the account.
Contact Us
City of Orillia
50 Andrew Street South
Orillia, Ontario, L3V 7T5
Phone: 705-325-1311
Email us
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