Water and Sewer Bill | City of Orillia

Residential accounts are billed for water and sewer every three months, and non-residential accounts are billed every two months. Bill amounts are determined by the City's water and wastewater rates and the consumption of water as registered by your water meter, which is regularly read electronically by the City.

Payments must be received by the City on or before the due date to avoid a late payment charge of 5%.

Water usage online portal

Use the Water Usage Customer Portal to track your usage and set up alerts for usage changes or possible leaks. All Orillia residents and businesses that have a water and sewer account can create an account.

A higher water bill could be an indicator that you have a leak within your home. Residents and businesses are responsible for water consumption, including consumption caused by leaks.

Go to the Water Usage Customer Portal

Setting up an account

Read these instructions before you set up your water usage portal account:

You will need:

The e-mail address you would like to use for the account.
Your City of Orillia water bill.
Think of a password (this must contain eight characters minimum and include one lower case, one upper case, one number and one special character.)

When entering your City of Orillia water and sewer account information:

Do not include the "WS" when entering the account number.
Do include the decimal and all digits, including zeros.
For residents: Enter the name of the person on the first line of the water bill exactly as it appears.
For companies: Enter a company name on the first line of the water bill exactly as it appears.

When you open the Water Usage Customer Portal, select "Need to set up an account?" scroll down and click Accept.

An email invitation will be emailed to the email you have entered in the portal. Click on the link in the email invitation and finish setting up the login with address and account number, as indicated in the instructions above.

Paying your water and sewer bill

Sign up for the water and sewer Pre-Authorized Water Payment Plan for a convenient and secure way to pay your bill. You can also pay your bill directly to the City of Orillia by visiting the City Centre, by mailing a cheque or using the secure drop box.

Pre-authorized payments

Request to have your water and sewer payments automatically withdrawn from your bank account at no cost.

The frequency of the bank withdrawals is as per the due date listed on the bill. Before signing up, all outstanding balances must be paid.

Start your plan by completing the Pre-Authorized Water Payment Plan form.

Online or telephone banking

Pay your water and sewer bill through your bank using online or telephone banking.

Add Orillia as the payee, search "Orillia" select the water option from the payee list to add the City, use the complete water and sewer account number including the WS (no spaces or decimal point).

Payment is credited to the account the date it is received in our office, allow a minimum of 3 to 5 business days to ensure your payment reaches the City by the due date.

Financial institutions

Water payments can also be paid at most financial institutions using your bill.

Payment is credited to the account the date it is received in our office, allow a minimum of 3 to 5 business days to ensure your payment reaches the City by the due date.

In person

Pay your water and sewer bill in person using cash, cheque or debit during regular business hours.

Visit the City Centre at 50 Andrew Street South, Orillia, ON L3V 7T5

Afterhours drop slot

Payments can be made with your water and sewer account information and a cheque using the City Centre afterhours drop slot, located outside the main doors at 50 Andrew Street South, Orillia, ON L3V 7T5

By mail

Mail your water and sewer account information in an envelope with your cheque.

Payable to: City of Orillia

Mail to: 50 Andrew Street South, Orillia, ON L3V 7T5

Receive your bill by email

Go paperless and receive your water and sewer bill by email. You will need your most recent water and sewer bill to enter your account information. Submit your request at least 15 days before your next bill.

Request to receive your water and sewer bill by email

Water rebates

You may be eligible for a rebate if you have replaced your toilet(s) with an Ultralow Flush (6 litre) or Dual Flush (3 litre) toilet(s) or have installed a Low Flow Showerhead (5.7-9.5 L/min.), limit of two units per household of any of these items. Eligible households can apply for a rebate within six months of the item's purchase date.

Billing for landlords and tenants

If you would like your tenants to receive the water and sewer bill, complete the owner agreement for tenant water and sewer billing form. Completing this form will create a water and sanitary sewer account care of the tenants.

Closing a water and sewer account

If you have sold your property in Orillia, or if your tenant is vacating the property, you must notify the City before the move-out date and provide a forwarding address to close the account.