Freedom of Information

The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) establishes a process for residents to access most records held by the City about their property, personal information or other interactions with the City.

Routine records requests

Many City records are public documents. However, some records are subject to MFIPPA and a formal request for access may be required.

Individuals wishing routine access to municipal government records should begin by contacting the City of Orillia department that would have the record. They will determine whether routine access can be given or if an access request will be required.

The City's Freedom of Information Coordinator can help determine if a formal request should be submitted.

Access to records or correction request

For a formal request to access other municipal records subject to MFIPPA, please [complete the online request form]. You will need to provide as much detail as possible about the general records including timelines. To request access or correction to your own records you will need to upload a copy of personal identification with your signature (e.g., driver's license).

Payment and fees

A $5.00 application fee must accompany your request. Cash payments must be made in person. Make your cheque payable to the City of Orillia. Additional fees may apply in accordance with Municipal Code Chapter 451 - User Fees - General Administration. Fees may include:

Research and preparation time per quarter hour.
Photocopying per page.
Computer programming, if needed to develop and retrieve information per quarter hour.
Discs or memory sticks.
Shipping fees.

Appeal

The MFIPPA allows individuals the right to appeal any decision made by the City relating to access of records or personal information. Appeals are filed (fee applicable) with the Information and Privacy Commissioner (IPC) of Ontario who is an officer of the Ontario legislature and is independent of the government or any institution. For more information, visit the Information and Privacy Commissioner (IPC) of Ontario Website.

Records and information management

The City of Orillia is responsible under Section 240 of the Municipal Act, 2001 to "retain and preserve the records of a municipality and its local boards in a secure and accessible manner."

The City's Records and Information Management Policy outlines the guidelines to manage the creation, security, use, receipt, maintenance, retention, and disposition of records.

City of Orillia
50 Andrew Street South
Orillia, Ontario, L3V 7T5
Phone: 705-325-1311
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