File a Claim
The City of Orillia has an obligation to maintain its infrastructure. In doing so, it must exercise a reasonable standard of care. Like most Canadian municipalities, the City of Orillia only compensates when it is legally liable to do so. This approach helps to reduce the costs for the taxpaying public who ultimately bear the cost of these claims.
How to file a claim
Before you file a claim against the City, ensure that you have contacted your personal insurance company first. Your auto or property insurance providers may be able to provide more extensive coverage than what you may be able to recover from the City. If required, your insurance company will contact the City on your behalf.
In some situations, you are required to place the City on notice as soon as possible or within 10 business days of the incident. Discuss this requirement with your personal insurance company to determine if they will provide the notice on your behalf.
If you wish to file a claim with the City, complete and submit the Incident Reporting Form and include supporting documentation (pictures, invoices or quotes). Evidence must be received by the City before an investigation can be launched.
If you do not have access to the online form, a claim can be submitted in writing (or sent by email) to the City Clerk within 10 days of the date of the incident. The claim must:
- State date and time of the incident
- State name of claimant and contact information
- State reason why you believe the City is at fault
- Describe the incident
- Provide witness name and contact information
- Be addressed to City Clerk, 50 Andrew St. S., Suite 300, Orillia, Ontario L3V 7T5 or sent by email to the City Clerk.
Contact Us
City of Orillia
50 Andrew Street South
Orillia, Ontario, L3V 7T5
Phone: 705-325-1311
Email us
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