Accessibility

The City of Orillia is committed to enhancing accessibility for all residents with disabilities, in a manner that:

• Respects an individual's dignity and independence;
• Provides an equal opportunity to utilize, and benefit from, the City's goods and services; and
• Allows persons with disabilities to benefit from the same goods and services at the same time, and location, as all other residents. 

We follow and meet the requirements set out in the Accessibility for Ontarians with Disabilities Act (AODA) are are also guided by the Integrated Accessibility Standard Regulation (191/11).

Accessible Customer Service

All staff, volunteers and members of Council participate in accessibility training to ensure the City is providing accessible services and programs following the City's Integrated Accessibility Standards Policy

We are always looking for ways to improve and we invite you to provide your feedback.

Request a document

Please contact councilservices@orillia.ca to request an alternate format for any document. We will work with you to provide an accessible solution to support your needs.

Accessibility Advisory Committee

The City of Orillia Accessibility Advisory Committee provides recommendations to City Council  and staff related to the identification, removal and prevention of barriers to persons with disabilities within our community. Learn more about City of Orillia Boards and Committees.

City of Orillia Multi-Year Accessibility Plan 

City of Orillia 2023-2028 Accessibility Plan

Other Accessibility Related Policy

Recruitment, Communications, Career Development Policy