Cross Connection and Backflow

The City's Cross-Connection Control Program safeguard against backflow and protect the municipal drinking water system from pollutants and contaminants.

Backflow prevention

All commercial water billing accounts are required to submit a Cross-Connection Inspection. Owners of private fire hydrants must provide Annual Inspection Reports. In addition, all lawn sprinkler system owners are required to comply with current plumbing code requirements, with specific compliance dates set out in the Cross-Connection Control Program.

Backflow devices

A backflow prevention device is used to protect water supplies from contaminants or pollutants due to the occurrence of backflow (reversal of intended direction of flow).

Backflow device requirements 

Owners of industrial, commercial, institutional, and multi-residential buildings or structures with 6 or more units are required to install and maintain a backflow device. A building permit required for any installation or re-location of a backflow device.

After the permit is issued, the owner must hire a qualified person to install and test the device. The City will inspect the device to ensure all applicable code requirements have been met and issue a final notice confirming the device has been installed correctly and is in good standing.

The backflow device must be tested every thirteen months by a qualified person to confirm it is functioning properly. A copy of the Test Report must remain onsite, and with the other being submitted to the City. A City testing and inspection tag provided by the City at no charge indicating the date and the Qualified Person's signature must be affixed to the device. If the device fails inspection, necessary repairs must be completed at the property owner's expense. 

In addition, an updated Cross-Connection Inspection Report must be submitted every five years and two months, unless the account qualifies for an exemption under the Cross-Connection Control Program.

Qualified persons for backflow devices

This list identifies businesses that employ qualified persons registered with the City’s Backflow Prevention Program. Qualified Persons are certified or licensed professionals authorized to perform cross‑connection control work in accordance with the Cross-Connection Control Program.

The City does not endorse listed providers and recommends obtaining multiple quotes and confirming references, insurance, costs, and WSIB clearance before proceeding.

To become a qualified person, complete the Qualified Person Application and submit it to backflow@orillia.ca.

Company Name Contact Email / Phone Cross-Connection Report Install, Relocate, Replace Repair Test Fire Only
Affordable Comfort

admin@affordablecomfort.ca

705-503-4328 

X X X

X

 
Backflow Pro Inc.

denis@backflowpro.ca

519-802-8552

X X X X  
Backflow Specialties Inc

backflowcraig@hotmail.com

905-655-4772

X X X X  
Better Value Plumbing & Heating Inc

connie@bvph.ca

705-689-6678 

X X X X  
Bob Torella Plumbing & Heating

info@bobtorellaplumbing.com

705-325-0999

X X X X  
Carter Plumbing & Maintenance Ltd.

info@carterplumbing.ca

705-730-5637

X X X X  
Crozier Multi-Tech

anugent@croziermt.com

647-395-4767 

X X X

X

 
Dalton Plumbing & Backflow Service

tdalton1039@rogers.com

705-427-6436 

X X X X  
Division 15 Plumbing Inc.

christine@division15.ca

705-424-0203 

X X X X  
Fine Air Mechanical

info@fineairmechanical.com

705-487-1916 

X X X X  
G.O. Tap Plus

vincentp@gotapplus.com

416-695-4377 

X X X X  
Hi-Tech Plumbing

info@hi-techplumbing.ca

905-791-0700 

X X X X  
More Hose Plumbing

luke@morehose.com

705-718-6276 

X X X X  
Ocean Mechanical Inc.

maria@oceanmechanical.com

905-760-7842 

X X X X  
OPUS Mechanical Services Ltd.

justin@opusmechanical.com

416-986-3028 

X X X X  
Plumbtech Plumbing Inc.

projects@plumbtechplumbing.com

705-722-7209 

X X X X  
ProActive Water Solutions Inc.

info@proactivewatersolutions.com

416-249-2837

877-535-2837 

X X X X  
Rapid Plumbing Inc.

service@rapidplumbing.ca

416-246-9253 

X X X  
Stoic Fire Protection Inc.

stoicfirepro@gmail.com

905-806-8747

        X
Sunshine City Plumbing & Backflow

info@sunshinecityplumbing.ca

705-826-8751 

X X X X  
Troy Life Fire & Safety

bonnie.curry@troylfs.com

705-725-0379 

X X X X  
Under Pressure Plumbing

uppservices@rogers.com

416-538-1444 

X X X X  
Van Horne Plumbing and Backflow

nickbrienza@gmail.com

416-554-2213 

X X X X  
Vipond Inc.

cassidy.bunn@vipond.ca

705-726-3535 

X X X X  
Viking Fire Protection

dimpera@vikingfire.ca

905-760-8700 

X X X  
Western Mechanical

ppower@westernmechanical.net

705-737-4135 

X X X X  
Wilkin Plumbing

info@wilkinplumbing.ca

705-888-2651 

X X X X  

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